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FREQUENTLY ASKED QUESTIONS

* The following FAQ applies to all nativeKONTROL products except for nPSCS.

PURCHASING RELATED

I don’t/can’t use PayPal. Do you accept other forms of payment?

I use a PC and a Mac. Can I install the preset(s) I purchased on both machines?

If/when the preset(s) I purchased is updated, will I be notified? And do I have to pay for updates?

I want to upgrade my preset to a newly available preset, but there is no option to do that on the site.


MT PLAYER RELATED

Where can I get MT Player?

Where is the manual for the preset(s) I purchased?

Can I run multiples presets simultaneously in MT Player?

Can I edit MT Player presets with MT Pro?

I’ve upgraded to a new preset and MT Player still shows the previous preset. How do I remove it from the preset list?



ANSWERS


PURCHASING RELATED

I don’t/can’t use PayPal. Do you accept other forms of payment?

Yes, we would also accept money orders, checks and electronic methods such as Western Union. However, in all cases, the payment has to clear before the product is sent out. Please contact Support for more info.

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I use a PC and a Mac. Can I install the preset(s) I purchased on both machines?

Yes, the install package you receive contains both Windows and OS X installers.

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If/when the preset(s) I purchased is updated, will I be notified? And do I have to pay for updates?

Yes, you will be notified via email and sent a link if/when updates become available. Updates are free for the life of the product.

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I want to upgrade my preset to a newly available preset, but there is no option to do that on the site.

We try to provide as many Upgrade options as possible, but these can’t suit every situation. Please contact Support and we’ll work something out.

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MT PLAYER RELATED

Where can I get MT Player?

Upon purchase completion, you will be emailed a link to a page that contains links to the preset installer and MT Player installers. You need to download/install both the preset installer and MT Player installer. Our presets will not work with the trial version of MT Player available from Bome.com.

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Where is the manual for the preset(s) I purchased?

Preset manuals are accessed via the “?” button on MT Player. This button will access the manual for whichever preset is currently loaded in MT Player.

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Can I run multiples presets simultaneously in MT Player?

No, MT Player can only run one preset at a time. We do offer combination presets (like apC-CL1+TC1 or pKC-LCS+LCG+LDR) that combine multiple presets into a single preset. Custom preset combinations are also possible (additional costs may apply).

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Can I edit MT Player presets with MT Pro?

No, only MT Player can open MT Player presets. However, MT Player and MT Pro can be used in tandem, which does allow you to modify how the presets function to a certain extent.

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I’ve upgraded to a new preset and MT Player still shows the previous preset. How do I remove it from the preset list?

The easiest way to do this is just to remove MT Player’s presets folder and then reinstall the upgraded preset via its installer.

To remove the folder on Windows:
Go to My Documents\Bome’s Midi Translator and delete the folder named Player.

To remove the folder on OS X:
Go to (your name)\Bome’s Midi Translator and delete the folder named Player.

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